Refund policy

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our team can request pictures of the item and packaging and/or that the Product be inspected locally, prior to issuing an RGA number.

 

GENERAL RETURN/REFUND CONDITIONS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support Maui

A Return Goods Authorization number (« RGA ») is required in order to return Product.

• An RGA can be obtained by contacting our team at Support Maui as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• The original invoice of sale, order number and detailed reason of return must be supplied to obtain an RGA

number.

• The RGA confirmation provided by Thibert must be sent with the Product being returned.
• Upon receiving an RGA confirmation, the Customer has ten (10) business days to return the Product to Thibert after which, the RGA will be cancelled.

Our team can request pictures of the item and packaging and/or that the Product be inspected locally, prior to issuing an RGA number.

Our team will inspect all Product that is returned and will reserve the right, in its sole discretion, to refuse a return that does not satisfy the return criteria.

Any non-authorized return or return without an RGA, will not be reimbursed until we have the required information to respect our regular procedure. An handling fee up to twenty percent (20%)  can be applied for non-respect of the procedure.

Our team reserves the right to accept an unauthorized Product return, and will administer an handling fee up to twenty (20%) to do so.

If our team is at fault, we will supply prepaid freight labels so items can be returned to our warehouse.

If the customer or the recipient is at fault, freight fee will be at their expense.

You can always contact us for any return question at Support Maui.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

 If our team is at fault, we will supply prepaid freight labels so items can be returned to our warehouses.

 If the customer or the recipient is at fault, freight fee will be at their expense and deducted from refund.

 

MERCHANDISE UNDER WARRANTY

Any return of merchandise under warranty can be done at our expense. Our team will provide the necessary freight labels.

An accurate description of the defect must be provided on the return authorization request.

If the alleged defective Product is found to be not defective, our team will notify the Customer within forty-eight (48) hours, following the inspection. We will then reserve the right to retain the Product as well as the amount paid for the purchase of the Product.

If the alleged defective Product is found to be not defective, all applicable freight fees will be charged to the Customer.

Product that has been modified without a prior written authorization by our team, will be refused for return.

In the event that our team accepts the return of a defective Product, our liability shall be strictly limited to the sale price of that Product. For clarity purposes, we will not be responsible whatsoever for any labor costs associated with the installation and/or removal of any defective Product nor with any repairs required to be made to the vehicle on which the defective Product was installed, regardless of whether such vehicle repairs were required due to damage caused by the defective Product.